Featured as one of Paul Davis’ “20 Women of 2020”, Senior Production Manager Andrea Knippenberg plays an integral role in the fluidity of communication and action between this Pennsylvania restoration business and its clients.
When did you start working for Paul Davis, and what is some of your background with the company?
Since starting in December of 2014, I’ve had many positions with our office, from Business Development Representative, Estimator, Mitigation Coordinator and Operations Manager, Content Manager, all leading up to my current position as Senior Production Coordinator for Paul Davis of Central PA.
What was your employment background before onboarding with Paul Davis?
I actually was employed by a competitor and was laid off due to lack of work.
What interested you in becoming a part of the Paul Davis company? What steps did you take to make this possible?
Being in the industry for the time period I have been, I was always impressed with the general sense of pride the employees carried for the brand as well as the proactive community involvement and knew I wanted to be a part of that. At the time of my application, there were no job postings available, but I had decided to take a chance and send my resume to the local HR department. I got lucky because of my experience in the business.
What does a typical workday for you look like? Would you mind elaborating on the daily duties of your position and what each include?
My daily duties include initial intake with our end-users and residential clients, dispatching technicians for emergency response as needed. I help set up time frames for our reconstruction team to be onsite to help make the transition from Mitigation to repair seamless and as quick of a turnaround as possible. I prepare reports and all the necessary documentation required by our carriers for loss files. I also manage daily issues and personal issues with our Mitigation technicians. Disaster mitigation measures are those that eliminate or reduce the impacts and risks of hazards through proactive measures taken before an emergency or disaster occurs.
I ensure that estimates are uploaded into the system and sent to carriers, provide estimators with any questions or revisions requested by adjusters. Once approval is obtained to move forward with repairs, I am able to schedule the project managers for the pre-job meetings and assist with scheduling trades and updating homeowners or job progression. I also schedule final walk throughs and close all paperwork for Production/Mitigation/Content Divisions.
I do the daily scheduling collaborating with our Assistant General Manager to ensure all guidelines are met and sites inspected accordingly for demo needs, moisture inspection, etc. I’m also able to communicate with field staff for any issues, questions, or coaching that may be needed to meet the expectations of our clients and carriers.
Tell us some more about yourself.
I have 3 children and a husband who are incredibly supportive of my unpredictable work schedule and adjust easily and even have been known to help!
Where do you see yourself in 5 years?
5 years… wow, well, I see myself growing, I always want to be better than the day before or learn something new. This industry is constantly evolving and being able to deal with customers daily and provide relief in their worst times is what I love about this line of work. I had started in this industry in 2006 as a temporary employee at a local competitor and have never looked back. So, in five years I imagine myself in the network, continuing to serve our homeowners and brand to the best of my ability – in whatever role I grow into.
For more information about Paul Davis, please visit their website: central-pennsylvania.pauldavis.com or search on social media platforms such as LinkedIn, Facebook, and Twitter.