Broad-based Restoration Skills Deliver Greater Satisfaction for Commercial Customers

Whether they are in the path of fire, flood or a different disaster, commercial customers with large or multi-location properties have unique mitigation and restoration needs. Damage affects more square footage, destroys a broader range of building materials, displaces more people and inflicts harsher impacts on livelihoods. Owners have little flexibility to relocate occupants. They have high materials and labour needs. The pressure to restore quickly is immense. Further, many parties – occupants, regulatory agencies, multiple contractors and suppliers – must be involved in returning business to normal.

Paul Davis is ready. Across its dense network of locations throughout North America, Paul Davis is leading many large loss projects very successfully. Commercial customers no longer wrangle a large number of contractors because Paul Davis manages every aspect of even extremely challenging and extensive projects. One of the most significant ways Paul Davis is ensuring rapid, compliant, economical return to normal for commercial customers? By harnessing technology, which is fast revolutionizing large loss tasks including:

Restoration activities: New cleaning technologies, many of them developed specifically for Paul Davis, restore 85 percent of affected items to the same or better condition than before the event. Technology also powers the company’s central contents processing center, which receives damaged items from large loss projects and tracks them carefully in sophisticated databases. The only one of its kind east of the Mississippi, the center employs a broad range of innovative technical processes like hydroxyl generation, ozone treatment and more. Further, the company’s new training facility in Jacksonville, Florida, is revolutionizing training for technicians and customers with cutting-edge digital and mechanical technology.

Project management: Paul Davis employs powerful digital technology to manage projects, coordinating them in real time among many partners. For example, Paul Davis uses the same technology platforms – such as Nextgear Solutions and Xactware – that carriers use to track and manage claims. Mitigation Industry Control Application, or MICA, is another program that speeds job site work after floods: workers and technicians upload pictures, record data, automate calculations, eliminate paperwork, access equipment specifications and automatically create reports. Insurance companies can view job data, access reports, manage budgets and audit progress. Technology also coordinates and mobilizes resources, equipment and staffing from across the company’s locations for fast response anywhere in North America.

Communications and tracking: Technology is the cornerstone of the Paul Davis Active Claims Management (ACM) program. With ACM, Paul Davis serves managed repair programs by becoming the eyes and ears of partner insurance companies. Leveraging a number of software and communications systems, team members interface with the insured, store and transmit pictures, record and transmit data, create estimates, build schedules and plan restoration work across the network of partners. 

“Paul Davis has built this company to serve the outsize requirements that commercial customers have,” says J. Murphy, Senior Vice President at Paul Davis National, “and it continues to leverage new technologies in pursuit of excellence.” 

Confronting a large loss or preparing for a possible disaster? One call is all it takes to help protect your company.