Featured as one of Paul Davis' “20 Women of 2020”, Krystal Dropps is a Reconstruction Supervisor at Paul Davis of Greater MSP (St. Paul, MN)
When did you start working for Paul Davis and what did you do before you came aboard?
July of 2018 and before that I worked at a property management company running the maintenance division. I was responsible for hiring the tradesmen and sub-contractors for residential jobs that we did.
How did you get the job—and/or what interested you in going for it?
I knew I wanted to do more and learn more within the reconstruction field. I applied to the position and was called in to interview for it. When I put in my notice at the property management company I was asked to stay. I did stay and a year later Paul Davis reached out again. It was a difficult decision to leave but I thought if I was ever going to further my knowledge and career, I better take the leap and try it.
Can you describe your current duties at Paul Davis?
I work as a reconstruction supervisor working to get our customers back to their homes or and get their homes but back in order. One of our biggest goals is excellent customer experience. We see the people we serve during hard times in their lives. It is my goal to make it a little less stressful and get their home back to “normal” as soon as we can. I also work directly with our in-house tradespeople and sub-contractors to understand what end result the homeowner wants and to help our people provide extraordinary care and service. I work with estimates and budgets to ensure we are sticking within budget to get the job done. I work with homeowners on selection of flooring, paint, cabinets, vanities all depending on the job and what needs to be done and educating them on the process of putting their homes back together. I stay in frequent touch with the customer throughout the project continuing to answer any question or concerns they have.
Do you have a family?
I have 2 children (boys), a husband and a dog. Living in Minnesota we enjoy doing as much outside as possible when the weather allows.
Where do you see yourself in five years?
I see myself becoming more diverse in the world of restoration work. I would like to learn about all the aspects of this industry-or at least as much as I can. There are a lot of moving parts and that interests me, probably because I am a coordinator by nature. I would like to become a master of my trade and then am open and excited to see where that takes me.