Featured as one of Paul Davis’ “20 Women of 2020”, Retta Reed is the Customer Service and Accounts Receivable at Paul Davis Bowling Green, KY.
When did you start working for Paul Davis?
What were you doing before that?
After many years in the advertising & marketing department of a large retail chain, I was exploring other paths and working as a personnel manager with a local staffing company.
How did you get the job—or what interested you in going for it?
Paul Davis of Bowling Green was actually a client of mine! Their reputation for honesty, integrity, professionalism, and great workmanship appealed to me. Jennifer Simms (the local franchise owner) and I had many conversations about the position she wanted to fill. When we couldn’t find the right fit through my office, she offered me the position!
Give us 2-3 paragraphs of your duties and what a day of doing each one of those would look like.
A typical day? Loads of phone conversations! I like to think of our territory as a “big small town” and I enjoy talking to our customers, hearing their problems, their suggestions, and compliments to our team! I’ve always loved dealing one on one with clients and making sure they know they’re not just another job! I speak with the homeowner or adjuster to gather the initial loss information, upload all the data into RMS and Xactimate (software for estimating construction costs), communicate with the customers and adjusters and our associates to help make sure things are running smoothly. I act as liaison with mortgage holders to get funds released properly, maintain the job files, invoice the job, receive the payments, and move the files on through the process to be closed. I do research for odd bits of information and do some of our IT troubleshooting.
Family info and how it relates to your job and daily life (if you want).
Celebrating a milestone anniversary this year with my extraordinarily patient husband, Tim. We have three beautiful daughters and wonderful sons-in law and two amazing grandsons.
Where do you see yourself in 5 years?
Still growing, still learning, still teaching, still helping!