Why choose one job over another? Ralph Waldo Emerson offered a persuasive answer. “The purpose of life is not to be happy,” Emerson says. “It is to be useful, to be honourable, to be compassionate, to have it make some difference that you have lived and lived well.”
His words take action every day at Paul Davis. “This company invites people to join a worthy mission, and those who answer the invitation find tremendous meaning and purpose here,” says Brian Rigsby, President of Paul Davis of the Tri State Area, Kentucky. “This approach has led to excellent recruitment and retention. In turn, that creates exceptional customer satisfaction.”
Paul Davis codifies its mission from the very top of the organization, guiding employees to embody the company’s staunch values: have pride in what you do, respect the individual, deliver what you promise, and strive for constant improvement. The company then drills down further, talking frequently about how every action must align with values: display our Brand with pride; be prepared, present and personal; respect the customer’s property and preferences, to name just a few.
Not surprisingly, Paul Davis team members use similar language when they talk about what they most value about their jobs.
Diego Mora, Manager, Emergency Services (Mitigation) with Paul Davis of South Bay, California, finds reassuring customers one of the best things about being with Paul Davis:
“Often people we meet have never experienced anything like the disaster they are suddenly going through. They don’t know where to turn or what to do or how to move forward. And we do know what’s next, what to do. That is incredibly comforting to people who are experiencing the worst times in their lives. I get a real sense of accomplishment from being able to help them.”
Mary Carter, Lead Mitigation Technician at Paul Davis of Muskoka, Ontario, notes the pride she feels:
“I live by the core value, ‘take pride in what you do.’ Nothing can compare to the satisfaction of seeing a homeowner get their home back in pre-disaster state. Most didn’t believe it could be done because it’s hard for them to see past the devastation. Fortunately, we can and I’m so proud to make that real for customers.”
Hallie Kennedy, Contents Technician with Paul Davis Halifax in Nova Scotia, Canada, says she values the time, extraordinary care and precision that team members take with customer property:
“We handle every item with the same attention and care, no matter what it looks like or seems to be. We don’t know how important or sentimentally valuable an item is until we discuss each one with the owner. It reassures them to know that we never discard anything without thorough communication.”
Will you be the next Difference Maker at Paul Davis? Your career trajectory could be as rewarding as the one Jodi Lewis followed: she started as a receptionist and became an Assistant General Manager with Paul Davis Restoration of Suburban Maryland and Washington DC. Contact us today to learn more about how a career with Paul Davis can fulfill your professional and personal goals while making the world a better place. Join The Differences Makers™!