President & Chief Executive Officer
Upon graduation in 1988, Rich accepted a position with the franchisor and eventually worked his way up to Vice President in 1993. He expanded his division into New Jersey and Eastern Pennsylvania, doubling its sales over eight years.
In 1997, Rich was recruited by AAMCO Transmissions in Philadelphia. He served in several senior positions in Franchise Sales, Operations and the Parts department. It was during this time that Rich learned many of the skills necessary to run a full time franchise organization.
Following AAMCO, Rich accepted a position with CertaPro Painters as Executive Vice President, where he focused on improving franchisee productivity and profitability. He took over day-to-day operations in 2008 and named Chief Operating Officer. In 2010 he was appointed President and CEO overseeing $313M in system wide sales in his final year at CertaPro, 2014.
In March of 2015, Rich was named President and CEO of Paul Davis Restoration, Inc.
President, Paul Davis Canada
As President, Paul Davis Canada, Bill’s goals for the Canadian network are to continue to leverage the strategic and tactical resources of the full Paul Davis organization, while focusing on franchisee sustainability and profitability, the growth of market share and the delivery of an exceptional customer experience. Starting as Director of Franchise and Field Operations for Canada, Bill was promoted in 2015 to the role of Regional Vice President for Canadian Operations. Bill joined Paul Davis in 2011 and has been part of the FirstService Brands team since 1998. Prior to joining Paul Davis, Bill was the Manager at First Service Brands’ LDP program, where he delivered training and provided coaching on a number of leadership and management development skills across the organization. His past experience also includes successful stints as a College Pro franchisee in Mississauga, a General Manager at College Pro Painters in both Ontario and Alberta and as a startup coach for franchisees at CertaPro Painters throughout North America.
Bill and his family live in London, Ontario.
Vice President of Business Development, Canada
Tim joined Paul Davis Restoration in 2016 as the Vice President of Business Development for Canada. Prior to coming to Paul Davis, Tim built a career in operations with customer service driven organizations such as Enterprise Rent a Car and Pella Windows and Doors. Having spent the majority of his career at Enterprise Rent a Car in both Canada and the US, Tim lives by the philosophy that if you take great care of your customers and your employees, your company will profit and grow. Over the years, Tim has been involved in many community organizations, including the United Way and March of Dimes. Tim also spent three years as a board member for Career Colleges Ontario. Tim holds a Bachelor of Environmental Studies degree in Urban and Regional Planning from the University of Waterloo.
Bill and his family live in London, Ontario.
Director Franchise Development, Canada
Dan Hopkins joined Paul Davis Canada in March 2017 and brings more than 35 years of Canadian franchise development expertise to Paul Davis Restoration, Inc. Most recently, he spent the prior 9 years developing TWO MEN AND A TRUCK – The Movers Who Care brand in Canada as COO and has headed up new franchise development in Canada for multi-national brands like Midas, Wendy’s, KFC and Mail Boxes Etc. Dan is a graduate of Humber’s Civil Engineering program and the Queens Executive Program.
COO (Chief Operating Officer)
Mike Hopkins is the Chief Operating Officer at Paul Davis, previously filling the roles of Executive Vice President of Operations and Regional Business Consultant. Mike brings over 30 years of success from within First Service Brands, functioning as a franchisee, franchisor, business consultant, and coach. In 1992, he began his career as a CollegePro franchisee, becoming one of the top franchisees across the network. Mike went on to a corporate position with CollegePro until 1997 when he launched a CertaPro Painters franchise (later operating seven territories). His office became one of the top producing franchises, amassing many awards over its fourteen-year tenure. Mike was an active member within the franchise organization and was also elected as Chairman of the Franchise Owners Association. Upon selling his business, while vocationally leading a ministry, Mike operated as a consultant to the CertaPro Painters franchise network. As a result of his success coaching business owners to achieve their goals, he was recruited to join the team at Paul Davis in 2015. He operates with a passion to come alongside people to help them become all they are designed to be. Mike resides in Cleveland, Ohio with his wonderful wife of more than 28 years, Kristen, their five children, two daughters through marriage and a grandson.
Corporate Legal Counsel
Laura Ferrante joined Paul Davis Restoration, Inc. as Corporate Legal Counsel in October 2012. Laura has more than 25 years’ experience in insurance and construction litigation, contract negotiation and preparation, mediation/arbitration, as well as regulatory compliance and audit oversight in highly regulated industries. Laura is AV rated by Martindale-Hubbell, the highest rating conferred for legal ability and ethical standards of conduct. Laura graduated from the University of Florida and the Florida State University College of Law and is a member of the Florida, Jacksonville and American Bar Associations.
Chief Financial Officer / CFO
Barry Floyd was named Chief Financial Officer of Paul Davis Restoration, Inc. effective February 2013. Prior to this, Barry served as Controller and Director of Franchisee Accounting for the company. Barry is a Florida certified public accountant and has been employed by PDRI since October 2000. Before Paul Davis, Barry worked for Alliance Mortgage Company (now EverBank) and Acosta Sales and Marketing as an analyst. Barry is a member of the Jacksonville Lean Consortium and Construction Financial Management Association and holds a BA in Accounting and MBA from Stetson University.
Chief Information Officer / CIO
Shawn Clark is an IT Executive with more than nineteen years experience in shaping and directing cost-effective IT operations in the healthcare, education, government, and insurance industry. After graduating from the University of Rhode Island with a double major in Economics and Communications, he moved to Florida where he lead the IT department of a 700 bed community hospital and level one trauma center for sixteen years. During this time he received his Certified Healthcare Chief Information Officer (CHCIO) certification and a Master of Business Administration degree from Florida State University. His passion for serving the most vulnerable people in the community led to the Chief Information Officer position with Paul Davis Restoration, Inc.