When Jessica Cruz joined Paul Davis of Tampa, Florida, about 18 months ago, she shouldered a complex but increasingly in-demand task. “Jessica stepped in as our Electronics Technician when we needed skilled help,” says Juan Servin, a Contents Manager proud to work alongside Cruz. “This is a newer service for our office where we provide meticulous care, attention, and service to restore residential and commercial electronics.”
Nearly every disaster damages a range of costly, fragile electronics. These devices, now omnipresent in commercial and residential life, store data and memories that can be devastating to lose. Cruz seized the opportunity to make big contributions in a contents category that was both practically and emotionally vital for customers.
She learned quickly through self-training and company instruction, often seeking out online tutorials and manufacturer manuals. She devised parts maps to efficiently disassemble and then reconstruct delicate electronics items like computers, tablets and phones. She meticulously documented her work, leveraging her knowledge and data to speed restoration and refine restoration outcomes.
Cruz’s drive and mastery garnered kudos: Paul Davis recently named her its top Difference Maker, chosen from hundreds of employees in the North American network. The award recognizes exemplary staff members who consistently live the Paul Davis vision, mission, and values, and have made significant contributions to the overall success of the specific franchise location.
Co-workers, colleagues, and business leaders alike recommended Cruz. “Jessica exemplifies safety, authenticity, and meaningful action in her job within the contents cleaning division. She demonstrates courage and conviction to do right and good actions when it matters most in taking care of our customers,” says Darren Impson, President and Owner of Paul Davis of Tampa in Florida. “Truth is the foundation and the definition of our purpose.”
One particular project typified her work ethic and stellar results. “Lightning struck an office and sparked a fire that left a ruined interior coated with soot, filled with debris and soaked with water,” Cruz explains. “The owner was devastated to find her laptop among the damaged contents. I restored her PC in 48 hours and saved the data as well.”
Customers sing her praises and regularly mention the extra mile she goes to represent Paul Davis. Colleagues enthusiastically described her as an incredibly hard worker who can adapt to any task or situation that she has been asked to fulfill. True to form, Cruz is expanding her skills beyond the electronics realm. Ever watchful for new ways to contribute, she regularly fills in as an emergency services and mitigation technician.
Are you a Difference Maker like Jessica Cruz? Contact us today to learn more about how a career with Paul Davis can fulfill your professional and personal goals while making the world a better place. Join The Differences Makers™!