Water damage can strike any geographical location and every elevation. From natural events like storms to structural failures afflicting waste lines, causes vary widely and each event presents different challenges. A home may experience a broken supply line in the basement that the homeowner quickly staunches. Because minimal amounts of potable water flowed onto non-absorbent materials, mitigation is straightforward: removing standing water and drying low levels of moisture. Contrast this event with a severe sewage backup at a manufacturing facility that traps large amounts of black water against highly absorbent wallboard, surrounds inventory items and sends contamination through the ventilation system. This response is far more extensive.
No matter the severity, Paul Davis approaches each water damage mitigation project with important goals firmly in mind. “First, we aim to make people experiencing the loss feel at ease, that we are actively listening, interpreting their concerns, asking the right questions and planning the correct response,” says Jay Murphy, Paul Davis Senior Vice-President – Operations. “We seek to understand what they need the most and provide exactly that. Each project features different methodologies and timeframes but some activities are always the same: letting them know what’s happening every day to return their facility to productive use or get them back home, addressing all concerns and delivering precisely what they expect when they expect it.”
Paul Davis has recently adopted a powerful new software platform that helps meet a range of additional vital water mitigation project goals. Known as the Mitigation Industry Control Application, or MICA, this program provides significant benefits to all parties involved in the job. Mitigation companies and their technicians can upload pictures, record data, automate calculations, eliminate paperwork, access equipment specifications and automatically create reports. Insurance companies can view job data, access reports, manage budgets and audit progress.
In practice, MICA delivers outstanding results. It eliminates redundancy, improves accuracy, manages project costs, speeds cycle time, closes out claims faster and reduces paperwork. It’s improving compliance with all types of regulations – state, local, company – that govern projects. The system, which does not require an internet connection to function, streamlines communication among all involved, too, making daily reporting to customers easier and more complete.
Because this type of accessible, shared data system promises to revolutionize the industry, Paul Davis is an early adopter and enthusiastic advocate. “We always strive to bring the very latest technologies in mitigation and restoration to our clients,” Murphy says. “MICA is a tool that is proving to be very, very useful as we work to deliver exactly what each customer with water damage requires, whether it’s returning a commercial facility to productive use or getting a family back home.”