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When the pandemic upended life in March, retailers fell into two groups: those that remained open and those that closed suddenly. As “non-essential” retail stores darkened, “essential” mass merchants, home improvement chains, grocers and drugstores took a crash course in safeguarding employees, business health and customers as they worked and… Read more »
For commercial properties operating in the new normal, business is no longer as usual. Uncertainty is a certainty. Change is rapid. Familiar procedures may no longer apply. Advice varies. Paul Davis is a leader that building owners, property managers, and employers need to navigate these difficult times and build new, responsive operations.… Read more »
Many non-essential stores have closed at least temporarily during the COVID-19 crisis but essential retailers are busier than ever. Grocery stores and big box locations have experienced a particularly dramatic surge in traffic and sales. Most have extended hours, increased stocking and ordering, and boosted staff work time. Customer behaviour… Read more »
